One entrance.
A clear person in charge.
A shop door that catches and a staff-key change are different problems. Identify the entrance and say whether the issue is its operation or who can open it. Include the suite or unit where there is more than one occupant in the building.
For managed property, identify the person who can approve the work. A shared lobby or common access system may need the property manager involved even when the request begins at your own business. The scope should be clear before any hardware changes.
Keep the conversation specific to the door and equipment in place. Ordinary keyed-door work does not imply support for every electronic access system or industrial installation.
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